Every message reaches a real human on our American support team - not a chatbot. Whether you need help with verification, billing, a safety concern, or a legit military dating sites question, we answer with the same respect you give the uniform.
Honor Hearts support is email-first by design. It lets our team document every request, protect your privacy, and reply with thorough, written answers you can save for your records.
For account questions, profile help, verification status, billing, or feature requests, write to [email protected]. Please include your registered email and the branch listed on your profile so we can locate your account quickly.
To report a suspicious profile, romance scam attempt, harassment, or any safety concern, write to [email protected]. Flagged accounts are reviewed within 24 hours by our in-house safety team.
For CCPA data requests, account deletion, copyright notices, or legal inquiries, write to [email protected]. We acknowledge all requests within two business days and complete most within 30 days as required by U.S. law.
Before you write - three details that speed things up
Include the email address on your Honor Hearts account, the device and browser you were using when the issue happened (for example "iPhone 15, Safari"), and a one-sentence description of what you expected versus what happened. With those three pieces, we can usually resolve a ticket in a single reply.
Our team operates on U.S. Eastern Time, but we know service members live on every time zone on earth. Email lands the same regardless of when you send it.
Monday through Friday, 8:00 AM - 8:00 PM ET. General support tickets typically receive a first reply within 4 business hours. Verification reviews are completed the same business day when submitted before 4:00 PM ET.
Saturday and Sunday, 10:00 AM - 6:00 PM ET. Safety reports are monitored continuously, including federal holidays. All other requests received outside business hours are answered the next business day.
| Request type | Typical first response | Full resolution |
|---|---|---|
| Profile or account question | Within 4 business hours | Same business day |
| Identity verification review | Within 4 business hours | Same business day if submitted before 4:00 PM ET |
| Billing or refund inquiry | Within 1 business day | 3-5 business days |
| Safety report or suspected scam | Within 24 hours (7 days a week) | 72 hours for most cases |
| CCPA / privacy data request | Within 2 business days | Up to 30 days (federal maximum) |
Most member questions are answered below. If you still need a human, our team is one email away.
No. Our member support team is here for everyone - active duty service members, veterans, and the civilian women who admire them. The only firm requirement to use the platform is being at least 18 years old and providing an authentic identity. Civilian members receive the same level of support and verification as our military members.
Email [email protected] with the profile name, a screenshot if possible, and a short description of why the account seemed off. You can also use the in-app "Report Profile" link on any user page. Romance scams targeting service members are common across all military dating sites, and our safety team treats every report as a priority - most flagged accounts are reviewed within 24 hours, including weekends.
Write to [email protected] from any email you may have used during sign-up and include your first name, your branch of service (Army, Navy, USMC, USAF, USCG, USSF), and your approximate registration date. We will locate the account, verify identity through a few security questions, and reset your access without exposing personal details over email.
Subscriptions can be cancelled at any time from Account Settings → Membership. For refund requests, email [email protected] within 14 days of charge with your transaction ID. Refunds are processed back to the original payment method within 3-5 business days. Cancelling a subscription does not delete your profile - you keep your free account and verified badge.
Yes. If you are currently deployed or PCSing, mention it in your verification submission and we will flag the review for same-business-day completion regardless of when it lands. Deployed service members can also email [email protected] with the subject line "Deployed Member" to receive priority handling on any account question.
No. Honor Hearts is an independent dating platform operated by Kikidate, Inc. We are not endorsed by, affiliated with, or operated by the U.S. Department of Defense or any branch of the United States Armed Forces. We exist to serve American service members and the women who admire them with the highest verification and safety standards in the niche.
Romance scams are an unfortunately common reality across every dating platform - RomanceScams.org reports that military-themed scams remain one of the most frequently reported categories, with founder Chelsea King losing $35,000 to such a scam herself in 2015. Honor Hearts was built with that history in mind, but no platform can replace your own awareness.
If something feels off - a profile that refuses video calls, a sudden request for money or gift cards, claims of being "deployed and unable to access pay," or pressure to move to another messaging app - trust your instincts and report it. Our safety team reviews every flagged account within 24 hours.
Common red flags worth reporting
For a full breakdown of how to verify a military profile, spot fake accounts, and protect your personal data, read our dedicated Safety Tips guide. You can also review our Privacy Policy to understand exactly how Honor Hearts handles your personal information.
